Shipping
9Barista is based in the United Kingdom. We ship machines and spare parts worldwide and fulfil orders within 1 to 2 business days of receipt. This allows for follow-up requests such as address changes, tax information, items changes, receipt changes, or cancellations. The shipping and delivery timeframe will commence only after the order has been fulfilled by our team.
If you are planning on ordering a machine to Guernsey, Jersey or the Isle of Man, please get in touch with us at hello@9barista.com and we will be happy to help set up the shipment for you.
Carriers
General Information
We aim to ship all orders next working day when possible and stock allows. The only exception is engraved machines, which incur a 48 hour lead time.
UK Shipments
FedEx Shipments
All of our UK orders are shipped with FedEx Next Day. All orders over £30 can access this for free.
Royal Mail Shipments
All of our UK orders under £29.99 are shipped with Royal Mail Tracked 24.
International Shipments
Standard Shipping
Standard shipping timeframes and charges for your destination can be found at the checkout. We offer low cost shipping options to most countries.
Express Shipping
All international orders shipped with express shipping use DHL Express service. Your shipping time frame will be provided at the checkout and your tracking number will be included in the shipping notification.
Customs & VAT
Import Fees - International Orders
Depending on the destination, you will either be able to choose between pre-paying for customs fees at the checkout, or pay on arrival, or these costs will be included within the product price (destination dependent).
Duty and Tax Refunds
For import duty and tax refunds, you will need to contact your order's courier and they will be able to provide the specific process for obtaining a duty / tax refund in your country.
If you're not sure who this is, please get in touch with us at hello@9barista.com.
Restrictions
Temporary Addresses
If you are ordering to a temporary address, please be aware that we cannot accept any liability for packages that arrive late. You will need to get in touch with someone at the temporary address or the courier directly.
Business Addresses
We can ship to business addresses within the EU, but we may require additional information. Please ensure that you add your business EORI and VAT number at the checkout if your order is a business transaction.
If your order is for personal use, but it is being sent to a business address you do not need the EORI and VAT number. You will just need to add "FAO: YOUR NAME" in the company name field at the checkout.
Military Addresses
Unfortunately we are unable to deliver to military addresses, particularly APO, DPO or FPO addresses.
Freight Forwarding
We are also unable to ship to freight forwarding companies or storage units. Orders placed with either of these address types will be cancelled. Orders suspected to be placed with the intention of resale will also be cancelled, with credit card fees deducted from the refund. Please see our terms and conditions for further information.
Country Specific Restrictions
General Information
We have successfully shipped 9Barista machines to dozens of countries. We’ve learned that some countries have some creative customs rules that can cause problems which we’ve noted below. However, every country has their own customs rules and regulations and we can’t keep track of them all – so please check that with your local customs agency before you place an order.
Personal Identification
Some countries will require some additional information to ensure your shipment passes through customs. Without it, customs will send the machine back to the UK, so please provide it at checkout. If not provided, we will have to request it from you as without it we won’t be able to process your order. These countries are as follows:
South Korea:Personal Customs Clearance Code (PCCC)
Spain:NIF
Turkey:TR ID number
Indonesia:NPWP number, or personal ID, driving license or passport number
Portugal: NIF
China
We can ship 9Barista machines to mainland China. However, if you wish to order more than one machine, please contact us first as Chinese customs do not allow the shipment of more than one ‘item’ to personal recipients in mainland China. We’d need to send each machine separately. This restriction does not currently apply to Hong Kong
